Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.
What are your SHIPPING CHARGES?
- USPS Media Mail $3.00 + $0.95 per item (delivery usually between 7 and 10 days)
- Expedited $6.80 + $0.70 per item (delivery usually between 3 and 5 days)
We package our orders as quickly as possible. Sometimes handling can be 1 to 3 business days, depending on the title and time of year.
If your order is heavy or oversized, we may contact you to let you know extra shipping is required. Please inquire for international charges.
What is your WEBSITE RETURN POLICY?
Contact us as soon as possible via email to request return instructions. Click here for further details.
Are books on your website IN STOCK AT YOUR STORE?
Our online store offers more titles that we carry in our store, but we may have what you're looking for in stock. If the item does not say IN STOCK, we have to order it from our supplier. Please call us to confirm availability.
What does the CONFIRMATION EMAIL MEAN?
This means that we've received your order. We will email you when your order has shipped or is ready to be picked up.
VISITING THE STORE
Is there PARKING AT YOUR STORE?
Yes, we have plenty of off-street parking directly in front of our bookshop.
Is the store WHEELCHAIR ACCESSIBLE?
Yes. There is a community ramp to west (right) of our store entrance. Our restroom is also wheelchair accessible and we have an infan changing table.
What is your STORE REFUND POLICY?
New books and merchandise purchased online and in our retail store, may be returned within 7 days of purchase with the original sales receipt. No returns on used books or other used items. All such items are sold “as is.”
Do you offer a discount for VOLUME PURCHASES?
Need multiple copies of the same title? We offer 25% off many new books with a minium purchase of 25 copies. Contact us for more details.
We do not sell, lend or publish our lists to anyone for any reason. You may stop mailings by clicking unsubscribe at any time or contact us at email@example.com. Want to get our emails? Sign up here.
Do You BUY USED BOOKS?
No, we do not purchase used books. We occasionally host trade-in hours for select used books in excellent condition. Please click HERE for program details.
How can I put MY BOOK IN YOUR STORE?
Sandman Books is pleased to support local authors by offering to stock qualified books through our consignment program. Read the program details.