Design for Six SIGMA for Service (Six SIGMA Operational Methods) (Hardcover)

Design for Six SIGMA for Service (Six SIGMA Operational Methods) By Kai Yang Cover Image
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Service companies are discovering the power of Design for Six Sigma in streamlining operations and driving profitability

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

About the Author

Kai Yang, Ph.D., has wide experience in quality and reliability engineering. The Executive Director of Enterprise Excellence Institute, a renowned quality engineering organization based in West Bloomfield, Michigan, he is co-author of the influential Design for Six Sigma: A Roadmap for Product Development. He is also Professor of Industrial and Manufacturing Engineering at Wayne State University, Detroit.

Product Details
ISBN: 9780071445559
ISBN-10: 0071445552
Publisher: McGraw-Hill Companies
Publication Date: August 1st, 2005
Pages: 512
Language: English
Series: Six SIGMA Operational Methods